Customer Credit and Payment Control eLearning course
SETPOINT Academy Fundamentals 2h
What is included?

1 curated online course covering working capital management fundamentals

5 chapters, 5 chapter quizzes and final test upon completion of course material

A mix of traditional learning, interactive exercises, cases and analogies.

SETPOINT Academy certificate after successful completion

For detailed course agenda - click here or continue scrolling down
See our course Trailer

Course description
The purpose of this course is to give knowledge on:

How credit handling affects profitability, customer values and working capital

Basic requirements for granting credit to customers.

Basic requirements for collection of receivables and over-dues.

Different possibilities for you to make a positive change and where to begin

Basic vocabulary and definitions of important key figures
Skills covered in this course
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Course table of content
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INTRODUCTION
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Why do you sell on credit and not Cash?
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Do you have anything to do with how and when the customer is paying?
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How is your company doing?
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How could credit handling support the business?
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What image should a company have?
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What about intra-group business?
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Do you need to finance the customer orders beyond established credit conditions?
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Chapter quizz
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GRANTING A CREDIT
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How can you trust a stranger?
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How can you trust a business partner?
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Which payment forms are used?
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What is a credit limit?
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How wide a minefield do you want to cross before getting payment?
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What is the value of credit?
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Why do payment conditions vary in different markets?
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How do we reach an agreement?
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Chapter quizz
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COLLECTION
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How do customers behave?
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How can your company improve customer behavior?
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How do you approach a customer who has not paid on time?
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How do they collect overdue debts in Spain?
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How should you design collection routines?
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What is the float?
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How to look at poor payment precision from customers?
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Chapter quizz
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MANAGEMENT
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How do we know we have a good credit control?
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How do you improve and find best practice?
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Who is in charge?
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With a new credit policy - How do you approach the customer?
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Will you lose the customers?
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Should you buy financial benefits?
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How do you protect yourself against currency changes?
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How do you protect yourself against bad debts?
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Are you a winner?
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Chapter quizz
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LESSONS LEARNED
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We did not do the credit check
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The European customer did not pay us.
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Our tailor-made goods did not have a buyer
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The customer threatened to leave us
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Orders, but no payments
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Our goods were sold on an auction.
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The government cancelled all their payments to us
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Chapter quizz
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Final test